OMBUDSMAN
FOR CORPORATE ESTATE AGENTS
Address: Beckett House, 4 Bridge Street, Salisbury, SP1 2LX
Phone: 01722 333306
Fax: 01722 332296
E-Mail: admin@oea.co.uk
Website: www.oea.co.uk
INDEPENDENT
HOUSING OMBUDSMAN
Address: Roger Jefferies, Independent Housing Association
Norman House, 105-109 Strand, London, WC2R 0AA
Phone: 020 7836 3630
Fax: 020 7836 3900
Email: ombudsman@ihos.org.uk
Website: www.ihos.org.uk
THE
FINANCIAL OMBUDSMAN SERVICE
Address:South Quay Plaza, 183 Marsh Wall, London, E14 9SR.
Consumer complaints line: UK only - 0845 080 1800;
outside UK +44 (0)20 7964 1400
E-Mail: enquiries@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
CONSUMER
CREDIT TRADE ASSOCIATION ARBITRATION SCHEME
Structure: This scheme is run by the Chartered Institute of Arbitrators on
behalf of the Consumer Credit Trade Association (CCTA) so as to provide independence.
The President or Vice-President of the Chartered Institute of Arbitrators appoints
a sole arbitrator to investigate each case.
Address: Keith Mather, Director General, Suite 8, The Wool Exchange, 10 Hustlergate,
Bradford, BD1 1RE
Phone: 01274 390380
Fax: 01274 729002
Email: info@ccta.co.uk
Website: www.ccta.co.uk
FINANCE & LEASING
ASSOCIATION
Imperial House
15-19 Kingsway
LONDON WC2B 6UN
Tel: +44 (020) 7836 6511
Fax: +44 (020) 7420 9600
E-mail: info@fla.org.uk
Website: www.fla.org.uk
THE
NATIONAL CONSUMER CREDIT FEDERATION
Address: 98/100 Holme Lane, Sheffield, S6 4J1W
Phone: 0114 234 8101
Fax: 0114 234 8101
E-Mail: nccf@talk21.com
WORD & BOND
LIMITED
(Word & Bond provide a wholly online arbitration system for traders subscribing
to the Word & Bond Loyalty Standard. Claims against non-licensed traders
are also treated on an ad-hoc basis, where the trader agrees to be bound by
the principles of the scheme.)
Address: The Global Loyalty Standard, PO Box 18399, LONDON EC1N 8FD, Chief
Executive: Martin Odams de Zylva.
Tel: +44 (0)20 7209 9369
Fax: +44 (0)20 7681 1435
E-mail: modz@wordandbond.com
Website: www.wordandbond.com
BRITISH
CARPET TECHNICAL CENTRE: CLEANING & MAINTENANCE RESEARCH & SERVICES
ORGANISATION ARBITRATION'S SERVICE
Address: BCTC-CAMRASO, West Park Ring Road, Leeds, LS16 6QL
Phone: 44 (0)113 259 1999
Fax: 44 (0)113 2780306
Email: mike.nunney@bttg.co.uk
Qualitas
(Qualitas members include bone-fide companies, partnerships, and sole traders
in furniture, floor coverings, and allied trades. All agree to abide by
a code of practice and rules of membership. Qualitas offer a conciliation
and adjudication service. The Service is overseen by the Qualitas Advisory
Panel, which includes organisations such as Trading Standards and Citizens
Advice Bureaux)
Address: Qualitas Conciliation Service, Qualitas Furnishing Standards, Maxwell
Road, Stevenage, SG1 2EW
Phone: 01438 777777
Fax: 01438 777780
Email: qualitas@fira.co.uk
COMMISSIONER FOR LOCAL ADMINISTRATION IN SCOTLAND
Address: 23 Walker Street, Edinburgh, EH3 7HX
Phone: 0131 225 5300
Fax: 0131 225 9495
Email: commissioner@ombudslgscot.org.uk
Website: www.ombudslgscot.org.uk
COMMISSIONER FOR LOCAL ADMINISTRATION IN WALES
(LOCAL GOVERNMENT OMBUDSMAN FOR WALES)
Address: Commissioner for Local Administration in Wales, Derwen
House, Court Road, Bridgend, CF31 1BN
Phone: 01656 661325
Fax: 01656 658317
Email: Igombudsmanwales@btinternet.com
THE LEGAL SERVICES OMBUDSMAN FOR ENGLAND AND WALES
Address: 3rd Floor, Sunlight House, Quay Street, Manchester, M3 3JZ
Phone: 0161 839 7262
Lo-Call Tel (UK Only): 0845 6010794
Fax: 0161 832 5446
Email: lso@oslo.gsi.gov.uk
Website: www.olso.org
SCOTTISH LEGAL SERVICES OMBUDSMAN
Address: Scottish Legal Services Ombudsman, 17 Waterloo Place, Edinburgh, EH1
3DL.
Phone: 0131 244 3055
Fax: 0131 244 3054
Email: ombudsman@slso.org.uk
Website: slso.org.uk
THE MAIL ORDER TRADERS' ASSOCIATION
(Conciliation is offered by the Secretary of The Mail Order Traders' Association
(MOTA). Arbitration is conducted through the Institute of Arbitrators. MOTA
is an association of leading general catalogue mail order companies in the
United Kingdom).
Address: Mail Order Traders' Association, PO Box 342, Southport, PR8 2XB
Phone: 01704 563787
Fax: 01704 551247
THE SCOTTISH MOTOR TRADE ASSOCIATION
(The Scottish Motor Trade Association (SMTA) offers both a conciliation and
arbitration service to resolving complaints against its members. Arbitration
is carried out by an independent panel of qualified arbitrators).
Address: 3 Palmerston Place, Edinburgh, EH12 5AF
Phone: 0131 225 3643
Fax: 0131 220 0446
E-Mail: info@smta.co.uk
Website: www.smta.co.uk
PENSIONS
OMBUDSMAN
Address: 6th Floor, 11 Belgrave Road, London, SW1V 1RB
Phone: 020 7834 9144
Fax: 020 7821 0065
ARBITRATION
SCHEME FOR THE ASSOCIATION OF BRITISH TRAVEL AGENTS LTD.
[The Arbitration Scheme is run by the Chartered Institute of Arbitrators (CIArb)].
Address: 68-71 Newman Street, London, W1T 3AH
Phone: 44 020 7637 2444
Fax: 44 020 7637 0713
E-Mail: abta@abta.co.uk
Website: www.abta.com
DIRECT
SELLING ASSOCIATION LIMITED
Address: 29 Floral Street, LONDON WC2E 9DP.
Tel: 020 7497 1234
Fax: 020 7497 3144
E-mail: ukdsa@globalnet.co.uk
Website: www.dsa.org.uk
