ADVERTISING
STANDARDS AUTHORITY FOR IRELAND (ASAI)
(Independent self-regulatory body financed by the advertising industry, deals
with complaints about advertising and sales promotions, commercial advertisements
in Irish media , sales promotions).
Address: IPC House, 35-39 Shelbourne Road, Ballsbridge, Dublin 4
Tel: +353 1 660 8766
Fax: +353 1 660 8113
Email: info@asai.ie
Web: www.asai.ie
CENTRE
FOR DISPUTE RESOLUTION
(Not-for-profit agency, deals with consumer, business and workplace disputes
of any value
Consumer disputes covering any sector)
Address: 95 Stillorgan Wood, Stillorgan, Co Dublin
Tel: + 353 1 288 4190
Fax: 353 1 2783453
Email: corry@indigo.ie
ELECTRICITY
SUPPLY BOARD - CONSUMER COMPLAINTS ARBITRATOR
(Independent Body deals with disputes concerning bill and payment queries,
supply connection, network repairs, supply quality and continuity, communications
and customer chartered guarantee disputes).
Address: 39 Merrion Square, Dublin 2
Tel: +353 1 702 6535
Fax: +353 1 661 9034
Email: complaints@esb.ie
INSURANCE
OMBUDSMAN OF IRELAND
(Independent body, deals with disputes concerning Insurance: Personal insurance
policy complaints relating to life and non-life insurance)
Address: 32 Upper Merrion Street, Dublin 2
Tel: + 353 1 662 0899
Fax: + 353 1 662 0890
Email: enquiries@ombudsman-insurance.ie
Web: www.ombudsman-insurance.ie
OMBUDSMAN
FOR CREDIT INSTITUTIONS
(Independent body, appointed by an independent Council, deals with disputes
invllving banks, building societies, concerning unfair treatment, negligence,
poor service, breach of contract, disputes arising from cross-border credit
transfers)
Address: 8 Adelaide Court, Dublin 2.
Tel: +353 1 478 3755
Fax: +353 1 478 0157
Email: ombudsman@creditombudsman.ie
Website: www.creditombudsman.ie
SCHEME
FOR TOUR OPERATORS, CHARTERED INSTITUTE OF ARBITRATORS
(Non-profit company, deals with complaints against tour operators and/or travel
agents, involving Breach of contract and claims for personal injury).
Address: 8 Merrion Square, Dublin 2.
Tel: +353 1 662 7867.
Fax: + 353 1 662 7891
Email: ciarb@arbitration.ie
Web site: www.arbitration.ie
ADDITIONAL
INFORMATION IN CONSUMER SECTOR
European Consumer Centre
Dublin
Clearing House
13a Upper O Connell Street
Dublin 1
Tel: + 353 1 809 0600
Fax: +353 1 809 0601
Email: disputes@ecic.ie
Web: www.ecic.ie
